FAQ 2017-06-21T13:31:09+00:00

We prefer to work more closely with our clients to ensure the perfect style, finish and size is ordered correctly. This helps to ensure that you create a room you will truly love.  However, if you know of a specific item you would like, please feel free to call us and we can take care of your order over the phone. If you would like to browse, please stop by our showroom where you can see and feel all of the beautiful items we carry.

Absolutely. We deliver to greater Celina and Bellefontaine and surrounding areas. Since we offer delivery service to such a large area, we regret to say that we cannot provide a specific time for delivery. However, you can call the store after 10:00 am on the day of delivery and we will give you an estimated two hour window for arrival. We appreciate your understanding!

Typically, we are able to deliver in-stock merchandise within a week. If an item is custom ordered, we will let you know and give you a timeframe for expected delivery. Though exact lead times vary by vendor, most custom orders take between 4-6 weeks to arrive.

Financing is available. We always offer 6 and 12 months (no interest with regular payments) and often have promotions with longer terms, occasionally up to 5 years. Drop by the store to complete a quick 5-minute application or get more information here.

We also offer layaway with 20% of the total price due at the time of purchase. Francis Furniture then requires 10% of the balance be paid every 30 days on the layaway purchase. If there is a lapse in payments of 90 days or more, Francis Furniture will send a certified letter asking the buyer to pay any outstanding payments, plus a current payment. If Francis Furniture does not receive a response from buyer within 10 days of receipt of letter, Francis Furniture will deem the order cancelled.

Typically, we are able to deliver in-stock merchandise within a week. If an item is custom ordered, we will let you know and give you a timeframe for expected delivery. Though exact lead times vary by vendor, most custom orders take between 4-6 weeks to arrive.

No. Because of our routing efficiencies we can narrow your delivery to a 2-hour window. You can call the store after 10:00 am on the day of delivery and we will give you the estimated window.

Since we offer delivery service to such a broad area, we must deliver in route.  Therefore we are unable to provide a “Time of Day” delivery time. However, for your convenience, you may call our store after 10:00 a.m. on the day of delivery and we can give you an estimated 2 hour time period for arrival of your purchase.

Francis Furniture offers a 1 year warranty to the original purchaser that covers any defects in the material or workmanship. This limited warranty does not cover any damages caused by misuse by the buyer, and “as-is, clearance, or closeout” items do not apply.

Other warranties may be given by the manufacturer.